30 day, no questions asked, money back guarantee- If you are not 100% satisfied with you purchase for any reason, it may be returned to us for a full refund minus shipping cost(s) within 30 days from its original purchase date. contact us at firstname.lastname@example.org for an RMA #and directions on where to ship your return.
PRODUCT LIMITED WARRANTY*
The Spray Box warrants that The Spray Box-Truck Mount* shall be free of defect in materials and workmanship UNDER NORMAL USE within the operating specifications for a period of two (2) YEAR from the date of purchase provided that:
A. The above warranty shall not apply if The Spray Box-Truck Mount is damaged as a result of neglect, misuse, alteration, accident, normal wear and tear, misapplication, fire, freezing, or act of God. Misuse includes, but is not limited to contact with heated water, chemicals, flammable liquids or salt water.
B. The above warranty does not cover damage caused to The Spray Box from extreme off-roading or mud bogging. The mounting brackets and pump mounts are not designed to handle the excessive G-forces and stress created by these types of activities.
C. The purchaser’s exclusive remedies under the above warranty shall be limited to the repair or replacement of the non-conforming product or part(s) thereof, as determined by The Spray Box.
D. Any non-conforming product must be returned to The Spray Box within one (1) year from its purchase date.
E. The Spray Box shall not be liable for any special, indirect, or consequential damages.
F. All orders are shipped economy class via UPS or USPS. There is an extra charge for Air and Express deliveries.
G. Product design can change at any time without notice.
H. Return shipping and handling cost is to the expense of the customer/buyer.
* Diaphragm Pump Warranty – The diaphragm pump is covered for a period of (12) months from the date of purchase, in accordance to the pump manufactures warranty policy. Warranty claims made against the diaphragm pump will be subjected to evaluation and review by the pump manufacture. Damages to the pump caused by freezing temperatures are not covered under the manufacture’s warranty. Any fees to repair or replace a freeze damaged pump are the responsibility of the customer.
* Garden Spray Nozzle Warranty– The Spray Box warrants that The Spray Box Garden Spray Nozzle will be free of defects in material and workmanship for a period of 90 days from date of purchase. Any problems occurring after 90 days are not covered under The Spray Box warranty policy.
Repair services and replacement parts are available for The Spray Box-Truck Mount that are not covered under The Spray Box warranty policy. The Spray Box-Truck Mount is designed to have its components easily removed and replaced if a problem should arise. Please contact customer service using the information below to discuss any problems you are experiencing.
Return Procedures (Warranty & Repair Services)
All claims or repairs will require a Return Material Authorization number (RMA#) in order to be processed. A Return Material Authorization number can be obtained by "contacting us". A customer service representative will respond to your request within 24-48 hours with the RMA # and instructions on how to proceed with your return (Please allow additional time for weekends and holidays). The Spray Box LLC is not responsible for items returned without RMA documentation.